TOTIARAN

General Booking Conditions

1. Booking Details

2026 - 2027 Season

Baqueira Beret Aran Valley

When making a booking on our website, your full details will be requested. The provision of all required data is mandatory to validate the legitimacy of the booking. Only the holidaymaker who made the booking may modify or cancel it.

The primary guest and booking holder must be over 25 years old. Otherwise, the booking will be cancelled with no right to a refund.

Bookings from groups of young people with guests under 25 years of age are not accepted. In the event of deceit or fraudulent documentation, access to the accommodation will be denied on the day of arrival with no right to a refund.

Should you have any questions, please contact our booking department: Telephone: +34 973 644 787 Email: reservas@totiaranalquilerbaqueira.com

2. Payment System - Avantio Payments

Upon completing your booking, you must link a bank card (debit or credit), even if you choose to pay by bank transfer. This card will be used for the payment and refund of the security deposit, as well as for any outstanding charges according to your booking conditions.

Available payment methods:

In the event of an automatic payment failure, you will receive a notification by email. If the payment is not settled within 72 hours, the booking will be cancelled with no right to a refund.

We do not accept: American Express, prepaid/preloaded cards or cards with dynamic card numbers (cvv).

3. Authorisation of Charges

By making a booking, you authorise Totiaran S.L. to make the corresponding charges to your payment card, including additional charges for extras purchased online. The security of your data is guaranteed through SSL protocols.

4. Payment Conditions by Season

4.1 High Season: Christmas, New Year, Epiphany and Half-Term Weeks

Dates:

Payment conditions:

Cancellation policy - High Season: You can cancel up to 42 days prior to your arrival date. The total amount paid will be refunded, minus a 3% fee corresponding to payment transmission rates. Refunds are processed within 5 working days to the same card used for payment.

4.2 Other Seasons

Dates:

Payment conditions:

Cancellation policy - Mid, Low and Promotional Season: You can cancel up to 15 days prior to your arrival date. The total amount paid will be refunded, minus a 3% fee corresponding to payment transmission rates. Refunds are processed within 5 working days to the same card used for payment.

IMPORTANT: The final payment for each season is collected at the exact moment the booking can no longer be cancelled without penalty. From that point onwards, the total amount paid is non-refundable, except in the cases expressly stated in these conditions.

5. Booking Statuses

6. Grace Period

You have a grace period of exactly 24 hours from the moment of booking to cancel without penalty. To do so, send an email to reservas@totiaranalquilerbaqueira.com; 100% of the amount paid will be refunded via the same payment method. During this period, the system might also automatically cancel the booking if it detects an error during processing.

7. Security Deposit

All bookings require the payment of a security deposit, the amount of which depends on the property rented. It will be pre-authorised or held via credit or debit card (Amex, prepaid cards or cards with dynamic card numbers are not accepted). The refund will be processed within a maximum period of 10 days from the key return at our offices and/or checkout notification.

8. Booking Changes and Amendments

9. Cancellations Policy

Totiaran recommends taking out travel cancellation insurance, which is also available when making your booking on our website. Any cancellation, including those caused by force majeure, will be subject to the cancellation policy detailed herein.

10. Check-In and Check-Out

11. Usage Penalties (deductible from the security deposit)

The full list of House Rules and Terms of Use can be found in the Guest Area. By making a booking, you accept these rules.

Reporting incidents upon arrival: You have 24 hours from arrival to report any defects. This must always be done via WhatsApp to +34 609 334 226, attaching a photo. After this period, any damage found will be attributed to the client.

12. Extras and Additional Services

You may purchase the following extras when making your booking or via the Guest Area. You can cancel the purchase of services up to 24 hours prior to your arrival date; no refunds are allowed after this deadline.

Firewood and Heating:

Late Check-Out:

Parking and Ski Locker: Hours of use: from 15:00 on the start day until 14:00 on the following day.

Cleaning:

Valleys Baskets and Hampers:

Baby Equipment:

Gastronomy and Leisure:

13. Ski Equipment Hire - Toti Ski Urgent

Clients with a booking at totiaranalquilerbaqueira.com enjoy a 25% discount on equipment hire at Toti Ski Urgent (www.totiskiurgent.com).

If you purchase a hire set for a specific number of days, no changes or refunds will be allowed for any unused days. You may cancel the purchase up to one day before the start of the hire. No refunds are allowed after this deadline.

Ski Lessons - Era Escola: Lessons and courses with Era Escola have a 10% discount when booked through Totiaran. Cancellations must be consulted directly with Era Escola.

14. Accommodation Rules of Use

The full list of House Rules and Terms of Use is available in the Guest Area. By making a booking, you agree to comply with them in their entirety. The main rules are summarised below:

15. Contact Details

Customer Service Hours:

Totiaran Group SL Season 2026-2027 All rights reserved.